Shipping Policy

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FREIGHT CALCULATION

At KULALA Living, we’re committed to delivering your order with care, wherever you are in Australia. We work with a trusted network of national carriers to ship our products across the country, including regional and remote locations.

We’re pleased to offer free freight on orders over $300 to selected metropolitan and surrounding postcodes across Victoria, New South Wales, and Queensland (excludes clearance items). Eligible regions include Melbourne Metro & Surrounds, Sydney Metro & Surrounds, Northern Rivers & North Coast NSW, Brisbane Metro, the Gold Coast, and the Sunshine Coast. Customers can confirm eligibility at checkout using our postcode checker.

For orders under $300 to these metro areas, freight will be automatically calculated at checkout.

For all other locations, including regional or remote areas and states outside these metro zones, a personalised freight quote will be required. This ensures we can offer the most accurate and cost-effective delivery option for your location and order size.

If your order requires a personalised freight quote, please select “Warehouse Pickup” at checkout and leave a note with your delivery address. Our team will then be in touch with a tailored shipping cost.

Free Freight*

  • Free freight on orders over $300 (metro eligible regions).
  • Under $300 = auto-calculated freight in metro zones.
  • All other areas = personalised freight quote. This ensures you receive the most accurate and cost-effective delivery option for your location and order size.

Why a Personalised Quote?

Some items are large, fragile, or require special handling. In these cases, a personalised freight quote can often provide better value and a smoother delivery experience.

This is especially helpful for:

  • Regional or rural areas
  • Bulky items or multiple large pieces
  • Deliveries with special requirements (e.g. hand unload or limited access)

Click & Collect

You’re welcome to collect your order directly from our warehouse. Simply select “Warehouse Pickup” at checkout, and we’ll notify you as soon as your order is ready.

Please note that our warehouse does not have a showroom. Our warehouse is a dedicated packing and dispatch space. If you wish to view an item please reach out to us

Questions?

We understand that freight costs can vary, and our checkout calculator may not always reflect the most cost-effective option, particularly for larger or bulkier pieces, or for deliveries outside our metro free freight zones. If you’re ever unsure, or would simply like us to explore the best delivery solution for you, we’re more than happy to help.

Please reach out to us at hello@kulalaliving.com.au or via our website chat for a tailored freight quote.