We are committed to ensuring your complete satisfaction with every purchase. Our support team is here to assist you with any post-purchase enquiries, whether it’s about product maintenance, warranty claims, returns, or order tracking.

At KULALA Living, we believe in ensuring a seamless and enjoyable experience with our products.

Explore our resources and contact us for any support you need.

Operating Hours:
Monday - Friday 8am - 4pm

Reach out to us via email or live chat.

Start a live chat via link below, or simply send us a message below, and our team will promptly respond during listed operating hours.

Submit Your Return Request:
Log into your customer account via the account icon in website header, locate your order and follow the instructions to submit your request for a return or exchange.

Approval Process:
Please allow up to 24 hours, Monday to Friday, for us to review your return request.

Organise your Return:
Once your return is approved, we’ll send you instructions on how to arrange it. Please keep in mind that return shipping costs are the customer’s responsibility. Make sure to wait for approval before organising your return, as we can’t process unauthorised returns.

Processing your Return:
After we receive your returned item, we will process your credit note, exchange, or refund if eligible.